Long-term Support & Maintenance — Application Support Services
Back to Capabilities LONG-TERM SUPPORT & MAINTENANCE

Browsers change. Hackers try. Your product keeps running.

Technology doesn't stand still, and neither does what's trying to break it. Browsers update, dependencies change, security threats evolve, and the platform you shipped last year needs the attention this year. Our long-term support and maintenance work keeps your product live, current, and monitored — by the same team that shipped it, on a predictable retainer that scales with what you need.

What we deliver

Uptime monitoring with alerts that reach humans before your customers do
Security patches applied before vulnerabilities reach production
Performance tuning tied to what your users actually feel
Bug fixes ranked by business impact, not ticket volume
Dependency updates and platform upgrades managed without disruption
Monthly reporting your team actually reads

Our approach

The hidden cost of neglected maintenance isn't the outage itself — it's the day the outage happens during a launch, a board meeting, or a customer demo. The work of long-term support is making sure the call never comes. Our retainers aren't about logging tickets and running down a checklist. They're about knowing your stack well enough to catch the pattern that precedes the incident, and having the senior engineer on call who built the thing in the first place.

Most agencies treat support as a post-sale service line. We treat it as the continuation of a partnership that started with a build — and charge accordingly. Fixed monthly retainer scoped to what your product actually needs, not a bundle of hours you hope to use. When your business changes, we reprice against the new scope. When it doesn't, the retainer doesn't either.

Frequently asked questions

Fixed quote per scope. What we scope is what we quote, and what we quote is what you're invoiced. New work or scope changes are scoped and quoted separately, before we build. Minimum engagement is $5K.
Onboarding runs a few weeks at most — fixed scope and fixed quote, set during scoping. Timeline is committed against that scope. If priorities shift mid-engagement, we reprice and replan transparently. Monitoring, alerting, and handover documentation are in place before the retainer starts running against tickets.
No — we take on codebases we didn't build, provided they pass a short handover audit. If the code is in good shape, we scope a retainer directly. If it needs remediation first, we quote a rescue engagement and the retainer takes over from there.
Uptime monitoring, security patches, dependency updates, bug fixes, and a monthly report. Beyond that, retainers are scoped to what your product actually needs — some clients need weekly deploys, some need quarterly touchpoints. We tell you what makes sense for your stack.

Ready to stop worrying about the next update?

Start with a fixed-quote platform health check — what's at risk, what's fine, and what it costs to keep it that way.

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